Optimizing Patient Satisfaction in Dermatologic Surgery

The presentation discusses the importance of patient satisfaction in dermatologic surgery, drawing from 25 years of experience in both academic and private practice settings. The speaker emphasizes the role of communication in enhancing patient satisfaction, highlighting patient-reported outcomes from tools like PSQ 18 and Capable. Key factors leading to patient satisfaction include interpersonal interactions, clear communication, and adequate preparation for surgeries, along with minimizing patient anxiety, especially in younger patients and those undergoing their first Mohs procedure. The talk also addresses common patient concerns about cancer removal, pain management, and post-operative care. The speaker suggests routine communication before, during, and after the procedure, employing various methods to ensure understanding, particularly with vulnerable populations. The use of improved patient comfort measures, such as relaxing waiting areas and offering distractions like music, is recommended to reduce anxiety. Finally, the presentation concludes by acknowledging the collaborative effort of the medical team in optimizing patient outcomes through effective communication and preparation, ultimately leading to higher satisfaction rates.